The Intymaci Platform is made available by Intymaci.com (“our,” “us,” “we,” “Company”), having its registered office at TMC, Kasarvadavli, Ghodbunder Road, Thane West 400615. To provide you with access to our Platform, Products, and Information, we need to collect various data and information from you. This Privacy Policy (“Policy”) details how this data and information are collected, retained, shared, stored, and processed by us. We may revise this Policy and update the Platform from time to time. Please visit this page regularly to take notice of any changes we make. Continued use of the Platform after an update constitutes consent to the updated Policy. If you do not agree with any part of this Policy, please stop using our Platform immediately. This Policy incorporates and includes our Terms of Use available here. Words and phrases not defined in this Policy shall have the same meaning as provided in the Terms of Use.
We collect the data you provide only to ensure that we can provide you access to our Platform and Products in the best manner possible. By using the Platform, you consent to providing us data in the ways listed below.
We collect the information that you actively input into the Platform:
Intymaci Account Data: We collect the data you provide when you create or update your Intymaci Account or while making purchases from the Platform as a guest. This includes your name, phone number, email ID, delivery address (which may be your home or office address), date of birth, unique User ID, and password (as applicable). We may require further data to confirm the veracity of your information or to enable additional features on the Platform. Additionally, we may request information on gender, sexual preference, and orientation to provide certain services, Information, or content, though this is optional. Failure to provide such data will only limit access to certain services or content. Information shared voluntarily through “Ask the sexpert” or similar services may be shared anonymously on our Platform or social media.
Financial Data: We collect data such as credit or debit card details, e-wallet details, and banking details when you place orders for Products.
Feedback and Other Data: This includes:
a) Emails sent to us,
b) Calls made to our customer service personnel,
c) Data submitted via social media or other communication channels,
d) Data provided while participating in referral programs or using discount codes, and
e) Feedback or comments provided on the Platform, including crash and lag reports.
We collect data generated from your interactions with the Platform, such as:
We may work with business partners, subcontractors, analytics providers, and search information providers to receive additional information about you. Such data may be combined with the data collected under Section 1.2 above.
The data we collect from you will be used for the following purposes:
We use the data collected to personalize, maintain, and improve our Platform. This includes:
a) Creating and updating your Intymaci Account.
b) Fulfilling any orders placed for Products on the Platform (e.g., processing payment information, arranging shipping, and providing order confirmations).
c) Providing advice on sexual health and wellness.
d) Screening orders for potential risks or fraud.
e) Performing internal operations like troubleshooting, testing, and research.
We combine data collected from various channels to create detailed profiles to better understand you and provide improved Products, Information, content, and services.
We use the data collected for research, product development, and piloting new Products, ultimately improving the Platform experience.
This includes customer support and training customer service executives, and contacting you through the Platform as necessary.
We use your data to market our Products, which may include sharing your feedback, ratings, and screen names for promotional purposes.
We use your data to detect fraudulent activity or misuse of the Platform.
We may use your data to comply with applicable laws or address claims or disputes.
We do not share personal data unless necessary. We may share data with:
You can exercise the following rights by contacting us at [email protected]:
By using the Platform, you consent to data collection, storage, and processing under this Policy. If you wish to revoke any consent, write to us at [email protected]. Note that mandatory permission revocation may limit Platform access.
We retain data for as long as necessary to enable Platform functionality, comply with legal requirements, and prevent fraud or misuse.
We implement measures to protect your data, including encryption and secure storage. However, no system is entirely secure, and we cannot guarantee absolute data security.
Your data may be transferred to other countries with differing data protection laws. We will use appropriate safeguards to protect your data during such transfers.
Our Platform is for users aged 21 and above. If a minor has provided data, their parent or guardian may contact us for data deletion.
We may send you Platform-related announcements when necessary for your use of the Platform.
Contacting Us
If you have questions about this Policy or your rights, contact us at [email protected].
Last updated on Jan 1, 2024.
